How Do I Get What I Ordered?

Orders are delivered via parcel force  for large items & international deliveries / royal mail for smaller items in the UK. Parcel Force delivers to 240 countries worldwide. Click onto link to see if your country is in the delivery zone before placing your order:http://www.parcelforce.com/worldwide-directory

 

How Long Will It Take?

Deliveries are tracked. production and delivery is up to 28 working days from following working day the order is placed. - FREE DELIVERY - with all emotionism-art orders.

 

Special instructions for deliveries can be noted when placing your order.

Orders are paid via PayPal, a secure payment site or alternatively BACS transfer.

For further info contact artist studio stuidio@emotionim-art.co.uk  or PayPal https://www.paypal-marketing.co.uk/safetyadvice/ 

 

Non refundbale Deposit - 40% when you place your order 

Please be aware all emotionism-art editions & orignals / E-ART Cushions / E-ART Fashion products are subject to a non refundable deposit. Deposit is retained for production of the products. They are made to order and therefore we retain a 40% deposit.

In the event we cancel your order. You will receive a Full Refund including the 40% deposit. 

 

In the event you cancel your order. Please be aware the deposit is non refundable. In the event you need to exchange your item. The difference will be made refundable if the exchanged item is cheaper then the original purchased. 

 

In the event of a return prodouct please be aware that you will receive a refund within the returns policy please see T&C`S for further details. 

 

Is This Site Secure?

This site is secure all orders and transactions are padlock secured. Delivereies are tracked. Please retain order receipt via PayPal which will be issued with every transaction. We do not hold any payment details. 

 

Customer payment details are kept secure and are recorded on paypal payment system - Payments details are retained for refund of returns.  secure order transactions are tracked by PayPal.

 

PayPal secure payment system accepts : Debit Cards and Credit Cards so you don`t have to be a PayPal account holder to purchase securely with emotionism-art.co.uk

 

Customer address is held on PayPal system and accessed for delivery purposes only. Newsletters and other promotions will be sent out to clients if they sign up for a news letter. We will send confirmation of order e-mails and estimated delivery date e-mails, only for the purpose of providing the best service during the ordering to delivery process.

 

Prices are in GBP, to convert into your currency please click into currency convertor link http://www.expedia.co.uk/p/currency-converter

All international currencies will be converted into GBP when purchasing with emotionism-art.co.uk

 

Is This Company Legitimate?

Norma Duncan T/A Emotionism-Art. Norma Duncan artist and founder of emotionism-art.co.uk is registered with HMRC as a sole trader.

Registered address and returns :

Emotionism-Art , 6 Partridge Knoll, Purley , Surrey, CR8 1BR. 

 

 

Did I Make The Right Decision?

Follow up e-mails, customer will receive follow up e-mail to rate the website also any suggestions to improve the service. Customer feedback is used to improve, enhance the online shopping experience. 

 

What Will Be Done With My Contact Information After Order?

Contact and billing information are held  strictly confidential. Information is retained on PayPal for transactions and deliveries.

 We will not share these details with any third party companies.

 

Who Do I Contact If I Have A Problem With My Order?

Please contact studio@emotionism-art.co.uk or call studio Tel:  020 8660 8796 9am -5p Monday - fridays.

 

Please provide PayPal transaction receipt number, delivery address and contact name.

 We Endeavour to respond promptly  or within 24 hours.

 

Where Do I Go For A Refund? - 28 working days  return policy.

Returns: Please read terms and conditions of sales before placing your order. 

 

Did I Get Everything I Was Supposed To?

Check list of what was ordered will be included in the delivery. Also confirmation of order will be e-mailed with estimated delivery date.   

 

When Will My Credit Card/ Debit Card or PayPal Account Be Charged?

Cards are charged immediately after the purchase is made.

In some cases it may take up to 24 hours for the transaction to go through.

As soon as payment is received. Production will begin on your order.

 

A confirmation e-mail is sent within 24 hours of purchase to confirm the delivery date.

If you did not receive this confirmation or require a change of delivery date: Please E-mail within 28 hours of transaction please contact artist studio:

 

studio@emotionism-art.co.uk with contact name, delivery address and postal code.

 

 

Am I Getting The Best Price Possible For This Purchase?

Prices are made by standard market prices for collectible works of contemporary art, fashion and designer cushions.

Originality and collectibility  are factors which are considered when price is allocated per item.

 

How Do I Order?

Please contact the emotionism-art studio if you require further assistance. 

E-mail : studio@emotionism-art.co.uk Tel: +44 020 8 660 8796 

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